Refund and Return Policies

We would like to clarify that we do not exchange products due to errors made by the customer at the time of purchase, such as incorrect selection of sizes, colors, or models. Furthermore, we do not accept product returns after purchase confirmation.

We recommend that you review all information carefully before finalizing your order, ensuring that all details are correct. If you have any questions or need assistance during the purchasing process, our customer service team is available to help.

 

The store team is constantly investing in policies so that our

Customers always leave satisfied. You can request the exchange or return of a
product within 7 calendar days of receipt. Need to be
the following conditions are observed:
  • The product must be returned in this original packaging
  • The product must be returned withouth signs of use or consumption, that is, in the way it was received;
    •
  • The product must be returned with labels (or protectors) attached, manuals and all you accessories that accompany it.
    •
  • We do not exchange products that are inappropriate for the customer:
    We provide the measurements in centimeters of our products so that there is no error in choose size. As stated in the Consume Protection Code - Article 18, no there is the legal obligation of the retailer to make exchanges due to customer regret. 
    •
  • Consumer regarding color, size, model, or any other hypothesis.

    IMPORTANT: We will not accept returns if the above conditions are not met respected.

     
    WHAT TO DO TO REQUEST AN EXCHANGE OR RETURN

    Send us an email and let us know
  • Product's name;
    •
  • Request number;
    •
  • E-mail registered upon purchase;
    •
  • Reason for exchange or return;
    •
  • VIDEO THAT PROVES THE DEFECT
    Nnce all questions regarding the return of the product have been confirmed, we will inform you of the address to return the product and we will refund the amount paid out product and shipping.

    FORMS OF REFUND

    •
  • Credit card chargeback: this chargebackcan appear on up to two invoices after completing the return via the payment gateway.
    •
  • TED - Transfer to the customer's account that can be carried out within 10 days useful after confirming the return. TRANSFER CANNOT BE MADE IN THIRD PARTY ACCOUNT.
    •