FAQ - Common questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we’ve compiled some of the most common questions our customers ask to help you find answers quickly.
1. How do we protect our customers?
We prioritize your security by encrypting all data transferred between your device and our servers using TLS technology. This ensures your financial information remains private and secure. Rest assured, your details are fully protected during every step of the process.
2. How can I track my order?
Tracking your order is simple! Visit our website’s homepage and click on the "Tracking" section. Enter your tracking code to get real-time updates on your shipment.
3. How does our payment gateway ensure security?
We partner with Stripe Payments, which safeguards your money from the moment you make a purchase until your product is delivered to your doorstep. Plus, if your product arrives defective, broken, or doesn’t arrive at all, a 100% refund is guaranteed.
4. What is the delivery time?
- Delivery typically takes 8 to 15 business days.
- In rare cases, due to unforeseen circumstances, the maximum delivery time is 60 working days. If your order doesn’t arrive within this time, you’ll receive a full refund directly to your bank account.
5. Where do the products come from?
Our products are sourced from trusted suppliers in the United States, Asia, and Europe.
6. Can I pay in installments?
Currently, we only offer installment payments for purchases made with a Credit Card.
7. Is there a guarantee of use?
Yes! We offer a 7-day guarantee. If your product has a factory defect during this time, you are eligible for an exchange or a full refund.
8. What if my delivery is late?
Don’t worry! We monitor shipments daily. If your product doesn’t arrive within 60 working days after shipment, in line with our shipping and delivery terms, we’ll issue a 100% refund, no questions asked.
9. Can I be taxed at European Customs?
While we’ve rarely encountered issues with European Customs, there’s always a possibility of import taxes. If this happens, please contact us for guidance on how to proceed.
