Shipping Policies and Delivery Time

Shipping Policy and Customs Delays

Our products originate in Thailand, and are shipped from our distribution centers in China. When making a purchase on our website, the customer declares that they are aware and agree that the products purchased have Thai origin and are shipped from China.

While we will do our best to meet estimated delivery times, it is important to note that potential delays may occur due to customs inspections or other import procedures in destination countries. These delays are beyond our control and may vary depending on local customs regulations.

We appreciate your understanding and patience. If you have any questions or need assistance, our customer service team is on hand to help.

CARE WITH ORDER ADDRESSING

The store will arrange for the products to be shipped to the address requested by the customer. 
Therefore, so that there are no obstacles to the delivery of your order, we ask that you be careful
when filling in the address at which you wish to receive your order.

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ABSENT RECIPIENT

Please make sure there will be someone at the address to receive your products. You

The post office makes three attempts to deliver the products, if there is no

no one at the address to receive the order, the package will be taken to the

post office closest to the address, and in this case it will be necessary

that the recipient of the package picks it up at the

Post office, within 7 calendar days. If the recipient of the order does not carry out thewithdrawal, as per Correios rules, the package will be returned to the sender, being

It is necessary to pay a new shipping fee to return the product.

All details relating to delivery attempts as well as the address

of the Post Office where the recipient must pick up their package in case

absence at the address, are recorded in the order tracking, which can be

tracked on the Correios website, using the tracking code provided by the Store.

INCORRECT OR INCOMPLETE ADDRESS

The store is not responsible for incorrect or incomplete completion of the form.

destination address for orders placed in the store. If the

incorrect or incomplete address, as per Correios rules, the package

will be returned to the sender, and no further delivery attempts will be made to that address.

If delivery is not made due to a discrepancy in the address

informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fee to resend the product.

PROCESSING TIME

After your order is processed and payment goes through our system, the

The next steps are: separation, packaging and shipping. This process

It usually takes about 1 to 3 business days.

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You will receive the tracking code in the email registered with the purchase within

7 working days after processing your order.

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DEADLINE

Delivery time is estimated at 15 to 35 business days after the order is dispatched.

However, adverse factors such as delays in the release of the Federal Revenue Service,

postal strike, impossibility of delivery due to weather or

risk areas, national holidays may add a few days to product delivery.

However, the maximum guarantee period is 60 working days.

If the address is not filled in correctly, it is possible that the product

return to sender. We ask for extra attention when filling out the

address. If there is an error filling out the address and the product is not

can be delivered, the responsibility lies with the customer.

The Post Office makes three delivery attempts if they are unable to complete it

the product will be available for collection at the nearest branch for up to 7 days.

After this period, the product returns to the sender.

IMPORTANT NOTES

Any and all imports are subject to bureaucracy or taxation

customs. If you receive any extra charges for your order, we

we take responsibility

Products are always delivered by post, however, in some cases

such as absent recipient, region with limited delivery or even

addresses for such fees. Contact us within 48 hours informing

the amount paid to the Post Office and attaching a copy of the taxation document

,and we will contact you again to refund the amounts paid.

When making a purchase on our website, the customer declares to be aware of and in agreement

with everything described above.