Shipping Policies and Delivery Time

 

Shipping Policy and Delivery Times

At WL Store, we strive to ensure your products are delivered efficiently and securely. Please carefully review our shipping policies and delivery timelines below to ensure a smooth experience.

Shipping Policy and Customs Delays

  • Our products are manufactured in Thailand and shipped from our distribution centers in China.
  • By purchasing from our website, customers acknowledge and agree that products are shipped from China and are sold as replicas.

While we aim to meet estimated delivery times, delays may occur due to customs inspections or other import procedures in the destination country. These delays are beyond our control and vary depending on local customs regulations.

We appreciate your understanding and patience. Should you have questions or require assistance, our customer service team is available to help.

Order Addressing

To avoid delivery obstacles:

  • Ensure the address provided is complete and accurate.
  • The store will ship products to the address entered at checkout.

Missed Deliveries

  • Delivery Attempts: The courier typically makes three delivery attempts. If no one is available to receive the package, it will be sent to the nearest post office.
  • Post Office Pickup: In such cases, you will need to pick up the package within 7 calendar days. If the package is not collected within this period, it will be returned to the sender, and a new shipping fee will apply to resend the product.

Tracking details, including delivery attempts and post office locations, are available via the tracking code provided by us.

Incorrect or Incomplete Addresses

  • The store is not responsible for incorrect or incomplete shipping addresses provided during checkout.
  • If the address is incorrect or incomplete, the package will be returned to the sender as per postal regulations.
  • Customers will need to pay a new shipping fee for the product to be resent. Refunds will not be issued in such cases.

Processing Time

Once your order is processed and payment is confirmed, we proceed with:

  1. Separation and Packaging
  2. Shipping

This process generally takes 1 to 3 business days. You will receive a tracking code via email within 7 business days of order processing.

Delivery Time

  • Estimated delivery time is 15 to 35 business days after dispatch.
  • Factors such as customs delays, postal strikes, severe weather, or holidays may extend delivery times.
  • The maximum guaranteed delivery period is 60 business days.

Important Notes

  1. Customs Duties and Taxes:

    • All international shipments may be subject to customs procedures, taxes, or additional fees.
    • If you incur extra charges, please notify us within 48 hours, providing proof of payment and relevant documentation. We will refund any applicable amounts.

  2. Recipient Responsibility:

    • It is the customer’s responsibility to ensure someone is available to receive the order or to collect it from the designated post office within the specified timeframe.

  3. Shipping Methods:

    • Orders are typically delivered via local postal services. In cases of absent recipients, inaccessible regions, or delivery limitations, the package may require collection at the nearest post office branch.

Contact Us

If you have questions or concerns about your shipment, please contact our customer service team. We are here to assist you.

By completing a purchase on our website, you acknowledge and agree to these shipping terms and conditions.

Thank you for shopping with WL Store.